Your New Company
This highly successful industry fund is promoted for the level of support it provides their employees as well as their dedication to helping their members meet their goals. With a member focused approach, it is no wonder that this company is a true leader in its sector, offering a friendly yet professional environment with excellent long term career opportunities.
Your New Role
You will be a passionate and motivated “people” person, who loves what you do! You’ll enjoy getting into the details, problem solving and providing a high quality service to those you are assisting. You will be able to work autonomously as well as part of a team to help support and educate customers across anything superannuation related via phone, email and web chat. This is a full time permanent role, working Monday - Friday on a roster between 8.30am - 6pm.
Key Responsibilities
- Manage superannuation enquiries from existing and prospective members and employers and authorised third parties
- Educate members around services and products whilst providing personalised tailored solutions
- Deliver exceptional customer outcomes that strengthen the partnership with each member
- Update and maintain detailed customer records
- Build strong working relationships with internal stakeholders
- Work within company SLA’s
What you will bring to the team
- Exceptional customer service skills, with a customer centric mindset
- Excellent communication skills, written and verbal
- Ability to build rapport and create sustainable relationships with our customers and stakeholders
- Analytical mindset & high attention to detail
- Ability to work with technology across multiple platforms
- Superannuation experience is desirable but not essential
Benefits for you
- Work for an industry leader with clear development pathway and growth opportunities, with large focus on internal promotion
- Excellent work life balance and an ongoing hybrid working model supported
- Continuous upskilling and development training and courses
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To apply please follow the links below or for a confidential discuss contact Hannah Ebers.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.